Privacy Policy & Terms
Privacy Policy
Lifestyle Hair Lounge (“Lifestyle Hair Lounge,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- • Visit www.lifestylehairlounge.com;
- • Schedule or manage an appointment;
- • Purchase products, gift cards, memberships, or subscriptions;
- • Communicate with us by telephone, text message, email, website form, or social media;
- • Apply for a position with Lifestyle Hair Lounge;
- • Interact with our advertisements, social media pages, or other online services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with Lifestyle Hair Lounge:
A. Contact and Identification Information
We may collect: first and last name; email address; telephone number; mailing, billing, and shipping address; account username or login information; and preferred method of communication.
B. Appointment and Customer Information
When you schedule or receive a service, we may collect: barber, stylist, service, date, and time selected; appointment history; service preferences and special instructions; cancellation, late-arrival, and no-show information; birthday or birth month and day when voluntarily provided for rewards or promotions; referral source; and customer notes reasonably necessary to provide the requested grooming service.
C. Purchase and Payment Information
When you purchase services, products, subscriptions, memberships, or gift cards, we may collect: products or services purchased; order, transaction, and subscription history; billing and shipping information; payment status and limited payment-related information; and information necessary to process cancellations, refunds, disputes, or chargebacks.
Payments may be processed by third-party payment providers, including Square or providers made available through our website platform. These providers process payment-card information under their own privacy policies and security practices. Lifestyle Hair Lounge generally does not receive or store complete payment-card numbers or security codes.
D. Communications and Submitted Content
We may collect information you voluntarily provide through: contact forms; emails, telephone calls, and text messages; reviews, surveys, contests, and promotions; social media messages or comments; product or appointment instructions; and photos, videos, testimonials, or other content submitted to us. Photos or videos taken or used for marketing are subject to separate consent or media-release requirements.
E. Career-Application Information
If you apply for employment, an internship, chair rental, or another professional opportunity, we may collect: name and contact information; employment history; years of experience; licensing, education, and professional qualifications; portfolio, résumé, social media, or work-sample information; availability and desired position; and other information voluntarily included in an application.
F. Information Collected Automatically
When you access our website, we and our service providers may automatically collect: IP address; browser and device type; operating system; device identifiers; approximate location derived from an IP address; referring and exit pages; pages, products, and services viewed; links or buttons selected; date, time, and duration of visits; website errors and performance information; and advertising and cookie identifiers through cookies, pixels, tags, and log files.
G. Information From Third Parties
We may receive information from: appointment and payment providers, including Square; Meta, including Facebook and Instagram; Google and other analytics or advertising providers; social media networks; email and text-message service providers; delivery, shipping, and order-fulfillment providers; and customers who purchase a gift or schedule an appointment for another person.
2. How We Use Personal Information
We may use personal information to:
- • Provide hair, grooming, and related lounge services;
- • Schedule, confirm, modify, and cancel appointments;
- • Send appointment reminders and service-related messages;
- • Process payments, product orders, subscriptions, and gift cards;
- • Arrange pickup, delivery, or shipping;
- • Maintain customer accounts and appointment history;
- • Administer birthday benefits, loyalty programs, and promotions;
- • Respond to questions and provide customer support;
- • Process career applications;
- • Improve our website, products, services, and customer experience;
- • Measure website traffic and advertising performance;
- • Personalize content, offers, and advertising;
- • Send marketing emails or text messages when permitted;
- • Detect fraud, misuse, security incidents, and other unlawful activity;
- • Enforce our policies and agreements;
- • Maintain business, tax, accounting, and transaction records; and comply with legal and regulatory obligations.
3. Cookies, Analytics, and Advertising
We may use essential, functional, analytics, and advertising cookies or similar technologies. Essential technologies support website security, shopping carts, appointment requests, and payment processing. Analytics technologies help us understand how visitors use the website.
We may use services such as Meta Pixel, Google Analytics, and Square booking and payment technology. Third-party advertising providers may collect information across different websites, which may constitute “targeted advertising,” “sharing,” or a “sale” under certain state privacy laws.
Where required by applicable law, we will process recognized browser-based universal opt-out signals, such as Global Privacy Control (GPC). Additional advertising choices are available through: Meta Ad Preferences, Google Ad Settings, and Digital Advertising Alliance.
4. Email and Text Communications
We may send transactional communications concerning appointments, purchases, subscriptions, account activity, or customer-service requests. We will send promotional emails or marketing text messages when permitted by law or when you provide any required consent. Consent to receive marketing text messages is not a condition of purchasing services or products.
You may unsubscribe from marketing emails using the link included in the message, reply STOP to marketing text messages to opt out, or contact us at lifestyle@lifestylehairlounge.com. Opting out of marketing does not prevent necessary transactional or service-related communications.
5. How We Disclose Personal Information
We may disclose personal information to:
- • Service Providers: Companies that perform services on our behalf, including website hosting, appointment scheduling, payment processing, communications, analytics, and security.
- • Advertising and Analytics Providers: Providers such as Meta and Google that receive device and activity metrics to support analytics and measurement.
- • Professional Advisers: Accountants, attorneys, insurers, and consultants when reasonably necessary.
- • Legal and Safety Recipients: Government agencies, courts, or law enforcement when reasonably necessary to comply with law, protect safety, or defend our rights.
- • Business-Transaction Recipients: Entities involved in a merger, financing, reorganization, or transfer of business assets.
We do not sell personal information for monetary compensation.
6. Data Retention & Security
We retain personal information only for as long as reasonably necessary to fulfill service delivery, maintain appointment records, fulfill legal/tax/accounting obligations, and protect security. We maintain administrative, technical, and physical safeguards designed to protect personal information, including PCI-compliant payment tokenization and access restrictions.
7. Your Privacy Rights and Choices (New Jersey Notice)
Depending on where you reside and whether an applicable privacy law covers our business, you may have the right to confirm processing, access your data, correct inaccuracies, request deletion, obtain a portable copy, or opt out of targeted advertising without unlawful discrimination.
To submit a request, email lifestyle@lifestylehairlounge.com with the subject line “Privacy Request.” Where New Jersey’s comprehensive privacy law applies, we will generally respond within 45 days. If an appeal is denied, eligible New Jersey residents may contact the New Jersey Division of Consumer Affairs.
8. Children's Privacy & Third-Party Links
Our website is not directed to children under 13, and appointments for children should be scheduled by a parent or legal guardian. Our website may link to Square, social media platforms, or external sites that operate under their own policies.
9. Contact Us
Telephone: (800) 410-2850
Email: lifestyle@lifestylehairlounge.com
Website: www.lifestylehairlounge.com
Text / SMS Messaging Policies
Transactional & Appointment Alerts
By checking the booking consent box or providing your mobile number at checkout, you agree to receive automated, non-marketing text messages from Lifestyle Hair Lounge at the phone number provided. Messages may include appointment confirmations, reminders, schedule changes, order updates, pickup notifications, and other service-related information.
Promotional & Marketing Text Messages
By opting into promotional updates, you provide your express written consent to receive recurring automated marketing text messages from Lifestyle Hair Lounge at the phone number provided, including loyalty updates, coupons, discounts, promotions, event announcements, and special offers. Messages may be sent using automated telephony technology.
Credit Card-on-File Policy
A valid credit or debit card is required to reserve an appointment with Lifestyle Hair Lounge.
- • $0.00 Charged at Booking: Unless you select prepayment or a deposit is clearly disclosed during booking, your card will not be charged when the appointment is scheduled.
- • Storage & Authorization: By providing your card and completing your booking, you authorize Lifestyle Hair Lounge to securely store the card through Square and charge any applicable late-cancellation or no-show fee assessed under our Cancellation and Appointment Policy.
- • Receipts & Declines: A receipt will be sent to the email address associated with your appointment whenever your card is charged. If a charge is declined, the outstanding balance must be paid before another appointment can be booked.
- • PCI-DSS Security: Card information is processed and stored by Square using its payment-security systems. Lifestyle Hair Lounge does not receive or store your complete card number or security code.
Questions about a charge should be directed to Lifestyle Hair Lounge at (800) 410-2850 or lifestyle@lifestylehairlounge.com.
Cancellation & Appointment Policy
Lifestyle Hair Lounge reserves appointment times specifically for each customer. Please review the barber, service, date, and time carefully before completing your booking.
Cancellations and Rescheduling Schedule
| Notification Window | Applicable Policy |
|---|---|
| 24 Hours or More Before Appointment | No Fee. You may cancel or reschedule your reserved chair without penalty. |
| Less than 24 Hours Before Appointment | You may be charged 50% of the scheduled service price to the card on file. |
| Within 3 Hours or Failure to Attend (No-Show) | You may be charged 100% of the scheduled service price to the card on file. |
Fees are based on the services reserved at the time of booking. Adding, removing, or changing a service does not avoid an otherwise applicable fee. Applicable fees may be charged to your card in accordance with our Credit Card-on-File Policy.
Appointments should be canceled or rescheduled through your booking-confirmation link or by calling Lifestyle Hair Lounge at (800) 410-2850. Social media messages do not guarantee receipt before deadlines.
Shop Protocols & Etiquette
- • Late Arrivals: Please arrive on time and ready for your scheduled service. A late arrival may require us to shorten or modify your service, assign another available master professional, or reschedule your appointment. If the service cannot be completed due to late arrival, it may be treated as a late cancellation.
- • Selecting Your Barber and Service: Customers are responsible for selecting the correct barber and service when booking to ensure sufficient chair time is allocated. We cannot guarantee changes after booking.
- • Guest Policy: Because seating and lounge workspace are limited, please do not bring additional guests who are not receiving a service. A parent or legal guardian may accompany a minor receiving a service. Service animals are permitted as required by law.
- • Emergencies & Shop Cancellations: If Lifestyle Hair Lounge or your barber must cancel an appointment due to unforeseen shop circumstances, you will not be charged any fee. Any advance deposit will be immediately refunded or transferred to a new appointment at your direction.
✔ By booking with Lifestyle Hair Lounge, you acknowledge and agree to our Credit Card-on-File Policy and Cancellation Guidelines.
